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POP3 Access
To set up your POP account, you need at minimum the following information:
  • Username: Name part of your MCSg email address (ahock@mail.com.sg, Username is ahock)
  • POP server: pop.mail.com.sg:110
  • SMTP server: smtp.mail.com.sg:25
  • Compulsory: turn SMTP AUTH on. (This point is very very crucial to adhere otherwise sending out mails will be impossible)

The details of configuring your email program for POP service vary from program to program. Here are configuration instructions for some of the most common email programs:

Can I use other email programs, such as Eudora or Outlook, to send and read my MCSg email?
Can I receive HTML messages in my email program, or can I only receive text-only messages?
How do I configure my POP3 email client to send and receive MCSg mail messages?
My MCSg mail account is now empty. How do I keep a copy of my messages in my MCSg mail account?
Troubleshooting
 Can I use other email programs, such as Eudora or Outlook, to send and read my MCSg email?  Top 
Yes, MCSg offers POP3 access to MCSg mail as a way to handle fast and easy offline message management. POP3 access is a feature exclusively for all MCSg members.

With POP3 access, you may choose to read your MCSg messages on the MCSg web site or download them using your desktop email program (such as Eudora, Outlook, or Netscape mail).

In order to use an email client to send and receive MCSg mail messages, you must designate a new incoming (POP) mail server and a new outgoing (SMTP) mail server.

If you can't add new POP or SMTP servers, you will need to change your current server settings. Write down your current settings because you may need to revert to your original settings later if you decide to receive messages from your other email addresses.

 Can I receive HTML messages in my email program, or can I only receive text-only messages?  Top 
Some email programs have the ability to display HTML messages, which include graphics and links. Others can only display text and/or limited graphics. If you try to view an HTML message in a text-only email reader, your message will not display properly.

The following email clients are HTML compatible:

  • Microsoft Outlook 97, 98 and 2000
  • Outlook Express 98
  • Netscape
  • Eudora Pro
  • Web-based email (such as MCSg mail)
  • Other HTML readers
The following email clients are not HTML compatible:
  • Lotus Notes
  • cc:mail
  • AOL
  • Other plain text readers
If you have questions, please consult the Help files for your particular email program.
 How do I configure my POP3 email client to send and receive MCSg mail messages?  Top 
Basic server settings
  • Incoming mail (POP3) Server: mail.mail.com.sg
  • Outgoing mail (SMTP) Server: mail.mail.com.sg
  • E-mail address: your MCSg email address (i.e., "ahock@mail.com.sg")
  • Account Name/Login Name: your MCSg email address again
  • Password: your MCSg password
Click on the name of your email client below to view specific instructions for configuring it to receive MCSg mail messages: Eudora
Eudora Pro (Version 4 or higher) allows you to set up multiple email accounts, so you do not have to replace your current POP and SMTP settings in order to send and receive new MCSg mail messages.
  1. From the Tools menu, select Personalities.
  2. Right click in the "Personalities" box (on the left side of the screen) and select New.
  3. The New Account Wizard will take you through the setup.
  4. Use the following settings:
    Account Settings: select Create a brand new email account.
    Personality Name: MCSg mail
    Your Name: enter your name.
    Email Address: enter your MCSg email address (i.e., "ahock@mail.com.sg").
    Login Name: enter your MCSg email address again.
    Incoming Email Server: enter "mail.mail.com.sg"; make sure that POP is selected at the bottom. Outgoing Email Server: enter "mail.mail.com.sg"
  5. Click the Finish button when you are done.
Now you can download your MCSg messages to Eudora by selecting Check Mail from the Tools menu.

To control deletion of messages from the MCSg mail Server from Eudora Version 5 or higher, click here. To control deletion of messages from the MCSg mail Server from Eudora Version 4, click here.

Microsoft Outlook Express (IE 5), Outlook 98, or Outlook 2000
Outlook allows you to add a new email account to your existing profile. This means you do not have to replace your current settings in order to receive MCSg mail messages. Here's how:

  1. From the Tools menu, choose Accounts.
  2. Select the Mail tab.
  3. Click the Add button.
  4. From the Add menu, select Mail.
  5. In the text box labeled Display name, enter your name and click Next.
  6. In the E-mail address box, enter your MCSg email address (be sure to include "@mail.com.sg") and click Next.
  7. Select POP3 from the pull-down list labeled My incoming mail server is a....
  8. In the Incoming mail (POP3, IMAP, or HTTP) box, enter "mail.mail.com.sg".
  9. In the Outgoing mail (SMTP) box, enter "mail.mail.com.sg".
  10. Click Next.
  11. In the Account name box, enter your MCSg email address (i.e. "ahock@mail.com.sg").
  12. In the Password box, enter your MCSg password.
  13. If you want Outlook to remember your password so you won't have to enter it each time you download email, check the Remember password box.
  14. Do not check the Log on using Secure Password Authentication (SPA) box.
  15. Click Next.
  16. Click Finish.
  17. Click Close.
  18. If you are using Outlook 98 or 2000, pull down the File menu and select Exit and Log Off, to allow the changes you made to the settings to take effect. Restart Outlook 98 or 2000.
Now you can download your MCSg messages to Outlook by following these steps:
  1. From the Tools menu, choose Send and receive.
  2. From the Send and receive menu, choose Receive All.
To learn how to control deletion of messages from the MCSg mail Server, click here.

Microsoft Outlook 97
Outlook allows you to add a new email account to your existing profile. This means you do not have to replace your current settings in order to receive MCSg mail messages.

To add a new email account to your existing profile, do the following:

  1. From the Tools menu, select Services.
  2. Click Add on the Services window.
  3. In the Available information services list, click Internet E-mail, and then click OK.
  4. Click on the General tab on the Mail Account Properties window.
  5. Enter a name for your new Internet email account (for example, "MCSg mail") in the box provided.
  6. Enter your name in the box labeled Name.
  7. Enter your MCSg mail address (for example, "ahock@mail.com.sg") in the E-mail address box.
  8. Click on the Servers tab.
  9. In the Outgoing mail (SMTP) box, enter "mail.mail.com.sg".
  10. In the Incoming Mail (POP3) box, enter "mail.mail.com.sg".
  11. In the Account Name box, enter your MCSg Username (ahock).
  12. In the Password box, enter your MCSg password.
  13. Do not select the box labeled Log on using Secure Password Authentication.
  14. Click OK on the Mail Account Properties window.
  15. Click OK on the Services window.
  16. From the File menu, select Exit and Log Off to allow the changes to the settings to take effect.
  17. Restart Microsoft Outlook.
Now you can download your MCSg messages to Outlook by following these steps:
  1. From the Tools menu, choose Send/Receive.
  2. From the Send/Receive menu, choose mail.mail.com.sg

To control deletion of messages from the MCSg mail server, click here.

Netscape Communicator Versions 4.5 or higher

Important: Before you delete your current settings, make sure you write them down so you can check email from that account after you make these changes. Netscape allows you to specify only one POP server and one SMTP server at a time.

  1. From the Edit Menu on the toolbar, select Preferences.
  2. Under the Mail & Newsgroups category on the left, select Mail Servers. If you do not see Mail Servers, click the plus sign (+) next to Mail & Newsgroups to display more categories.
  3. Click Add to display the mail Server Properties dialog box.
  4. In the Server name box, enter "mail.mail.com.sg"
  5. Under Server Type, click the drop-down list and select "POP3 Server."
  6. Under User Name, enter your MCSg email address (i.e. "ahock@mail.com.sg").
  7. Check Remember password so you don't have to re-enter your password each time you start Communicator. You will be prompted for your password initially.
  8. If you want to keep messages in your MCSg mail account once they are retrieved, select the POP tab and check the box labeled Leave messages on server.
  9. Click OK.
  10. In the Outgoing mail (SMTP) server box, enter "mail.mail.com.sg"
  11. In the Outgoing mail server user name box, enter your MCSg username (without the "@mail.com.sg").
  12. Click OK
  13. Under the Mail & Newsgroups category on the left, select Identity.
  14. In the Email Address box, enter your MCSg email address (i.e. "ahock@mail.com.sg").
  15. Click OK.
Now you can download your MCSg messages to Netscape Communicator by selecting Get New Messages from the File menu.

To control deletion of messages from the MCSg mail server, click here.

Netscape Communicator Versions 4.05 to 4.08

Important: Before you delete your current settings, make sure you write them down so you can check email from that account after you make these changes. Netscape allows you to specify only one POP server at a time.

  1. From the Edit menu, select Preferences.
  2. Under the Mail & Groups category on the left, select Mail Server. If you do not see Mail Server, click the plus sign (+) to display more categories.
  3. In the Mail server user name box, enter your MCSg email address (i.e. "ahock@mail.com.sg").
  4. In the Outgoing mail (SMTP) server box, enter "mail.mail.com.sg".
  5. In the Incoming mail server box, enter "mail.mail.com.sg".
  6. In the section labeled Mail Server Type, select "POP3".
  7. If you want to delete the messages in your MCSg mail account once they are retrieved, do not check the box labeled Leave messages on server after retrieval.
  8. Click on More Options.
  9. At the top of the window, the Local mail directory is shown. This indicates the location where mail will be stored on your hard drive. You may keep the directory suggested by Netscape or select one of your own by clicking Choose.
  10. If you do not want to have Netscape continuously check your MCSg mail, leave the Check for mail box unchecked.
  11. If you want Netscape mail to remember your password, check the box labeled Remember my mail password. You will be prompted for your password initially. When prompted, enter your MCSg password.
  12. Click OK.
  13. Under the Mail & Groups category on the left, select Identity.
  14. In the Email address box, enter your MCSg email address (be sure to include "@mail.com.sg").
  15. Click OK.
Now you can download your MCSg messages to Netscape Communicator:
  1. From the File menu, select Get Messages.
  2. From the Get Messages menu, select New.

To control deletion of messages from the MCSg mail server, click here.

 My MCSg mail account is now empty. How do I keep a copy of my messages in my MCSg mail account?  Top 
You can configure your POP3 client to leave messages on the MCSg mail server or to delete them from the server. Click on the name of your email client below to view the instructions: Eudora Pro (Version 4)
  1. Click on the Tools Menu and select Options.
  2. Click the picture on the left labeled Incoming mail.
  3. Check Delete from server after... if you want your messages to be deleted from the MCSg mail server once you have received them in Eudora. However, if you want to save your MCSg mail messages on the MCSg mail server, as well as on your local computer, do not check this box.
Eudora Pro (Version 5)
  1. Click on the Tools Menu and select Options.
  2. Click the picture on the left labeled Incoming mail.
  3. Check Leave mail on server if you want to save your MCSg mail messages on both the MCSg mail server and on your local computer. However, if you want your messages to be deleted from the MCSg mail server once you have received them in Eudora, check the Delete from server after box.
Microsoft Outlook Express (IE 5), Outlook 98, Outlook 2000
  1. From the Tools menu, choose Accounts.
  2. Click the Mail tab.
  3. Select your MCSg mail account and click Properties.
  4. Click on the Advanced tab.
  5. In the Delivery section at the bottom of the window, check Leave a copy of messages on server if you want to save your MCSg mail messages on both the MCSg mail server and on your local computer. If you want your messages to be deleted from the MCSg mail server after you have received them in Outlook, do not check this box.
  6. Click OK.
  7. Click Close.
  8. If you are using Outlook 98 or 2000, pull down the File menu and select Exit and Log Off, to allow the changes you made to the settings to take effect. Restart Microsoft Outlook 98 or 2000.
Microsoft Outlook 97
  1. From the Tools menu, select Services.
  2. Select your MCSg mail account and click Properties.
  3. Click on the Advanced tab.
  4. Check Leave a copy of messages on server if you want to save your MCSg mail messages on both the MCSg mail server and on your local computer. If you want your messages to be deleted from the MCSg mail server after you have received them in Outlook, do not check this box.
  5. Click OK on the Mail Account Properties window.
  6. Click OK on the Services window.
  7. From the File menu, select Exit and Log Off to allow the changes you made to the settings to take effect.
  8. Restart Microsoft Outlook.
Netscape Communicator (Version 4.5 or higher)
  1. From the Edit menu select Preferences.
  2. Select the Mail & Newsgroups category from the left side of the window.
  3. Click Mail Servers.
  4. Select "mail.mail.com.sg" from the Incoming Mail Servers list and click Edit.
  5. From the Mail Server Properties window, select the POP tab.
  6. Check Leave messages on server if you want to store messages on both the MCSg mail server and your local computer.
  7. Click OK on the Mail Server Properties window.
  8. Click OK on the Preferences window.
Netscape Communicator (Versions 4.05 to 4.08)
  1. From the Edit menu, select Preferences.
  2. In the Category field, if there is a "+" to the left of Mail & Groups, click it.
  3. Click Mail Server below the Mail & Groups category.
  4. Check the Leave messages on server after retrieval box if you want to store messages on both the MCSg mail server and your local computer.
  5. Click OK on the Preferences window.
 Troubleshooting  Top 
There are a number of factors that could cause difficulties with POP access. We've outlined most of them below:

Invalid password
Are you sure that the password you're using to access your MCSg mail is correct? To find out, go to: http://www.mail.com.sg. If you are able to log in to your MCSg account with the password you have been using, then your password has not changed. If you can't log in, you can request a new password by clicking on Forgot Password or PIN? on the MCSg login page.

Client Settings
Is there a problem with your email client settings? Please ensure that you have configured your email client with these settings:

 

  • Incoming mail (POP3) Server: mail.mail.com.sg (Port 110)
  • Outgoing (SMTP) Server: mail.mail.com.sg (Port 25)
  • Account Name/Login Name: your MCSg User name (i.e. "ahock")
  • E-mail address: your MCSg email address (i.e. "ahock@mail.com.sg")

For information on entering these settings into various email clients, see the above descriptions.

Set Up
Have you selected an incompatible login method or server type when you set up your email client? To view instructions for checking your settings, click on your email client in the list below:

Eudora (Version 4)

  1. Click on the Tools menu and select Personalities.
  2. Right-click on the Persona for your MCSg mail account, and select Modify.
  3. Click on Incoming mail. Ensure POP3 is selected under the Configuration heading, and that Passwords is selected under Authentication Style.

Eudora (Version 5)

  1. Click on the Tools menu and select Personalities.
  2. Right-click on the Persona for your MCSg mail account, and select Properties.
  3. Click on the Incoming Mail tab. Ensure POP3 is selected for Configuration and that Passwords is selected for Authentication Style.

Microsoft Outlook Express, Outlook 98, and Outlook 2000

  1. From the Tools menu select Accounts.
  2. Click the Mail tab and click Properties.
  3. Click the Servers tab and ensure that you have not checked the Log on using Secure Password Authentication box in the Incoming Mail Server section.
  4. Check that POP3 is shown in the My Incoming mail server is a... field.
  5. Click the Advanced tab and ensure that you have not checked the This server requires a secure connection (SSL) box under Incoming mail (POP3) or Outgoing (SMTP).

Microsoft Outlook 97

  1. From the Tools menu, select Services.
  2. Select your MCSg mail account.
  3. Click Properties.
  4. Click the Servers tab and ensure Logon using Secure Password Authentication is not selected.
  5. Click the Advanced tab and ensure that you have not selected This server requires a secure connection (SSL) for Incoming Mail (POP3) or Outgoing (SMTP).

Netscape Communicator (Version 4.5 or higher)

  1. From the Edit menu, select Preferences.
  2. In the Category field, if there is a "+" to the left of Mail & Newsgroups, click it.
  3. Click Mail Servers below Mail & Newsgroups.
  4. Select your MCSg mail account and ensure Never is selected for Use Secure Socket Layer (SSL)....
  5. Click Edit and ensure POP3 Server is selected from the Server Type drop-down list on the General tab.

Netscape Communicator (Versions 4.05 to 4.08)

  1. From the Edit menu, select Preferences.
  2. In the Category field, if there is a "+" to the left of Mail & Groups, click it.
  3. Click Mail Server below Mail & Groups.
  4. Ensure POP3 is selected under the Mail Server Type section.

 

Why am I having difficulty sending MCSg mail messages from my email client?
For security reasons, we require that you log in to our POP servers before you may send mail from an email client. To do this, your email client will need to download new messages within one hour before attempting to send messages. This allows us to authenticate your identity.

If your email client sends mail first when you click "Send/Receive," you may need to click "Send/Receive" twice. If you can't send mail after several tries, move messages out of the Outbox, attempt to receive with an empty Outbox, and then try to send your message again.

If you try both of the above steps and continue to have problems, please make sure that you have entered your MCSg email Address as the "From" address in your email client. You will not be able to send mail if you have entered another address.

If you are still unable to send MCSg messages from your email client, then you will have to temporarily use your own ISP to send email.



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